Monday, October 15, 2012

My Shopping Experience at Jabong.com

Hello Girls,

Hope you all had a nice weekend, I for one sure did. Saturday was friends day at home, cooked some tasty food and had a blast with friends. Sunday was Movie Day, we saw English Vinglish. Totally loved it, the movie makes it to my list of all-time favourite movies. Sridevi looks super awesome and has acted brilliantly. Loved everything about the movie, the family, the protagonist's passion for making ladoos, and her right to be accepted just as the way she is in the movie. It is so true and touching even in these times where the women are working, are independent, yet they are being belittled in every small step or move they take towards their happiness. Most of all, the movie teaches us how not be judgemental of people we meet 'cause of their inability to do something, which is considered as a societal norm.

Ok, enough lecturing for the day, if you have not moved away from this article due to my bantering, let me tell you that this article is all thanks to LipglossAffairs and Jabong.com, who had organized a Love Shopaholics contest, which I won (read HERE). the prize was a INR 500 voucher from Jabong for shopping. Since this was my first ever Giveaway Win, I was so super-excited and happy when I got this news. All the more thanks to Sangeetha, who mailed me the coupon and this post is to thank both her and Jabong for making me feel so special.  


Coming to my experience with Jabong, I would say that my experience was excellent and the people managing are very professional. First of all, they have a huge selection of products for men, women, and kids. Browsing the site is like a dream 'cause everything is presently and categorized excellently. One can easily narrow the search results using brand name, product name, and even price range.

They have more than 1,00,000+ products comprising shoes, watches, belts, beauty, toys, clothes and much more. Browsing the site is a delight in itself, window shopping never felt so good. One can browse through pages and pages, they even provide details of sizes so there is actually no difficulty in choosing the correct size for you. 

So, there was a small incident that happened with me while placing the order, I was so excited that I forgot to use the coupon code while placing the order for the first time. And there were only two pieces available for the product. I was super worried, but then I placed a new order with the coupon code and then called up the customer care. 

Jabong has the most professional customer service in my opinion. They have an excellent portal and you are not made to wait for infinite times on the phone, within a ring the call is transported to a front-end and then as soon as you identify your query you are transffered to an executive. There was not even a moment of waiting. They have excellent customer care executives and they are the most polite ones I have ever come across. Never before I have heard the word "sorry" from a customer care exec. in my history of online orders. But they are so good that they place you at ease and take care of all your problems in a jiffy. To cut a long story short, the exec, cancelled earlier order in a jiffy and then confirmed my other order at the same instant. Jabong is the only website, which I have come across till now, which has an option of customer confirming the order if their cellphones are not with them for most part of the day (which is the always case with me). And this way I don't have to wait for an infinite time for my order to be confirmed leading to unnecessary delays.

Payment options are varied and they offer COD as well in most cities in India. Also shipping is for free, they have a 30-day return policy as well. So many good things, I don't know what is there not to like about them. You can also order even if you are not registered with them. If you are willing they would create an account for you as well. On my signup I received coupons worth INR 2000 for MakeMy Trip from them. Super!!!

I placed my order on Wednesday night and received it on Friday. How cool is that :). I was constantly updated via SMS on the status of my order. This was how well packed and good-looking my package looked. Loved the collage of words on the outside :)


Inside was a cardboard box, with my product.


Wait for the next post, where I disclose my Jabong haul. Overall, Jabong.com an excellent site for shopping, with lots and lots of products available (in varied price ranges), excellent customer service, and super fast delivery. Personally would love to shop from them again and again. Let me know if you girls have shopped from Jabong and how was your experience in the comments below.

Take care...

6 comments:

  1. Jabong.com has always been a pleasure to shop with! I can't wait to know what you shopped ;)
    Love,
    Namita <3

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    Replies
    1. me too love jabong, after shopping with them, do read in my next post for my haul :)

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  2. Well thats a good teaser .....:)

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  3. I am a regular customer of jabong.com and i must say that till now their services are more than expected :)

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    Replies
    1. this was my first experience and i am super-impressed with their service already :)

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